Customer Service:

If you would like more information about our products, or have questions about your order, please email us at

CustomerService@FragranceandFur.com

Holiday Shipping Schedule and Temporary Holiday Delay Notice:

Due to high order volume over holiday periods, please allow extra time for processing and delivery.
Our team is working hard to ship all orders as quickly as possible, and we appreciate your patience during the busy season.

Office Closures:

January 20th: Martin Luther King Jr. Day
February 17th: Presidents' Day
May 26th: Memorial Day
June 19th: Juneteenth Observance
July 3rd & 4th: Independence Day Observance
September 1st: Labor Day
October 13th: Indigenous Peoples' Day
November 27th: Thanksgiving Day
November 28th: Day After Thanksgiving
December 24 – January 11: Holiday Break

Thank you in advance for your patience and understanding.

Returns and Exchanges

We want you to be pleased with your Fragrance & Fur purchase. You can make a return for store credit or exchange an item within 30 days of purchase.

Items must be in like-new condition to be eligible.

Simply follow the guidelines below.

Please inspect your order carefully upon arrival to report if any significant damage happened in transit. Fragrance & Fur reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition. "Like-new" means unopened, undamaged, unused, and salable from exactly as from our hands to your home.

Returns that do not meet our policy will not be accepted.

Certain items designated as ‘sale’ or discontinued, and bulk orders of more than 15 units are not returnable.

If you decide to return one or more items purchased as part of a code promotion or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
 
To ensure a positive shopping experience for all of our customers, we may restrict or refuse future transactions at FragranceandFur.com for individuals identified as having an unreasonable return pattern.

Sales to individuals who place corporate orders, resellers, and bulk purchasers are final. No exchange or return exceptions will be granted.

Retuns by Mail:

1. Locate your order number

To start your return, you will need to find your order number in one of the locations below:

• Your shipping confirmation email from Fragrance & Fur

• Or go to your account Order History as accessed through your online account
   

Starting A Return:

2. Prepare your package

- Pack your return securely, in the original package if possible.
- Affix your shipping label to the package, making sure no other tracking labels are showing.

3. Ship it

When your package is ready, you can ship it via FedEx or UPS provider

4. Track it

Click on the "Track Your Return" button in your return confirmation email to track the status of your return.

Please allow 10-14 business days for the processing of your return by mail.

If you have additional questions about your order, please contact us at Customer Service via email at: CustomerService@FragranceAndFur.com

Order Cancellation

Once and order has been placed, we are generally unable to cancel orders. 

Occasionally, orders or parts of an order are cancelled by our system for various reasons.

Some reasons include:

• Item(s) not available.

• Difficulty in processing payment information.

• Cannot ship to the address provided.

• A duplicate order was placed.

• Cancelled due to customer request.
   

If your order is cancelled, you will receive an email notice explaining the reason for the cancellation. If you choose to cancel the shipment of any item(s) and you placed your order using a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).

If you are interested in placing a new order or if you have questions about a cancelled order, please contact Fragrance & Fur Customer Service at: 
CustomerService@FragranceAndFur.com

Complimentary Standard Shipping on Orders $125 or More

Receive complimentary standard shipping on individual orders or shipments of $125 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied.

When shipping to multiple locations, each individual shipment is subject to these same calculations.

Complimentary standard shipping is available within the 48 contiguous U.S. states only and excludes Alaska and Hawaii, where rates vary.

Only authorized purchases will be processed and shipped.

We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of an offer.

Each order placed can only be shipped to one address at a time. Items in an order cannot be sent to separate shipping address
 
We are unable to ship to P.O. Boxes.