At Fragrance & Fur, we deeply understand the vital connection between scent and emotional well-being for both humans and their beloved pets. Our luxury aromatherapy products are thoughtfully designed to foster a sense of calm, comfort, and harmony within shared spaces. Each fragrance is carefully hand-blended in our studio using pure essential oils, naturals, and fine fragrances, chosen specifically for their uplifting, soothing, and relaxing properties. Our signature line features veterinary professional grade, plant-based odor eliminating technology that works on a molecular level to effectively neutralize unwanted smells without harsh chemicals. As a veterinarian-owned company, we recognize the powerful role pheromones play in alleviating anxiety in pets. That’s why we offer the unique option to infuse our fragrance products with pet pheromones, providing natural reassurance to your furry companions during stressful moments. Whether you seek to enhance your home’s ambiance or create a serene environment for your pets, Fragrance & Fur invites you to transform your surroundings and discover the healing power of scent.

Our aromatherapy diffusion oil products are designed for use in any Fragrance & Fur aromatherapy machine. To begin eliminating odors in your space and creating a tranquil atmosphere with our diffusion oils, simply remove the diffuser oil bottle from the aromatherapy machine and add the aromatherapy diffusion oil blend of your choice to a level that will not overflow. Screw the bottle back into the Fragrance & Fur aromatherapy machine and adjust the diffusion intensity to your preferred level.

Oil and water do not mix. Please do not attempt to dilute diffusion oils with water in an attempt to extend the life of your aromatherapy diffusion oil. Mixing our aromatherapy diffusion oils with other carrier oils is not required. Fragrance intensity of our diffusion oils vary. Some fragrance oils are stronger than others. Please adjust the diffusion rate of your machine to match your preferred scent intensity based on each individual fragrance.

Please do not use our aromatherapy diffusion oils topically on the skin. Do not attempt to ingest our aromatherapy diffusion oils. If ingested, contact a local poison control center immediately or seek professional medical care. Direct contact with eyes, mucous membranes, or skin may cause serious irritation and harmful effects. Contact a local poison control center immediately or seek professional medical care. If you, a family member, or your pet have any medical conditions or concerns, please consult with a healthcare practitioner prior to diffusing aromatherapy oils. Always keep products out of the reach of children and pets.

We personally guarantee that our diffusion oil products are created with the highest quality of raw and natural ingredients. Our luxurious aroma oils are combined with pure essential oils from natural sources and are ecologically sourced. Our diffusion oil blends are vegan and free from harmful chemicals and certified for safe use. Our plant-based odor elimination products neutralize vaporous odors on a molecular level unlike other products on the market that attempt to cover odors with fragrance and mask them. You will find that our products can not be matched in their effectiveness to eliminate pet odors. Our diffusion oils are designed to be conveniently used in any of our cold-air aroma machines to create your ideal level of ambience for your pet-shared space.

We hope you will enjoy our products as much as we have enjoyed creating them.

Our Commitment to Your Satisfaction

At Fragrance & Fur, we're passionate about our odor eliminating aroma diffusion oils and truly hope you'll love them as much as we do! We understand that selecting the perfect scent for your space is a deeply personal decision, which is why we've created a customer-friendly shopping experience and return policy to support you in finding your ideal fragrance.

Understanding Fragrance Diffusion

It is important to know that fragrances smell quite different when diffused compared to how they smell directly from the bottle. We encourage you to give any scent a try through diffusion, even if your first impression isn't favorable – you might be pleasantly surprised by the transformation!

Smart Shopping with 2ml Sample Testers

We want to make the fragrance selection process as comfortable and risk-free as possible. To help you make confident choices, we offer 2ml fragrance sample testers ($1.25) that you can purchase alongside your chosen diffusion oil products.

The optional 2ml fragrance samples samples allow you to:
- Test fragrances without opening your main product bottles since opened product bottles are not eligible for return
- Experience how the scent diffuses in your space
- Make informed decisions about your purchase

Since opened diffusion oil bottles are non-refundable, these testers bridge the gap between uncertainty and satisfaction. We don't want you stuck with a fragrance you don't absolutely love! We want your experience with Fragrance and Fur and our products to be nothing short of amazing. We will be fully committed to working with you to find your perfect fragrance.

Return Policy for Diffusion Oils

-Unopened Products: We will accept returns of unopened diffusion oil fragrance products (15ml or larger) in undamaged packaging within 14 days of delivery.
- Return Condition: Products must be returned in the original shipping box for proper protection during transit. Retail product boxing must remain undamaged in the same condition as received to be eligible for return.
- Opened Products: Not eligible to be returned or refunded.
- Testers: ($1.25)  Non-refundable as they're meant for testing 

Return Guidelines for Unopened Products

If you need to return your fragrance product, we're happy to accept returns of:

- Unopened diffusion oil products (15ml or larger)
- Undamaged original packaging
- Returned within 14 days of delivery
- In the original shipping box for protection during transit

Items Not Eligible for Return

- Opened products
- Damaged or used items
- Sample testers (2ml)
- Final sale items
- Return shipping costs

Initiating a Return Request

Please reach out to our return center via email or chat to begin the return process. To be eligible for returns, the return process will need to be completed within 14 days of product delivery.

We're Here to Help

If you're not completely satisfied with your purchase, please reach out to our friendly client experience team via email or chat. We're committed to helping you find your perfect fragrance or facilitating a smooth return process.

Your satisfaction is our priority, and we're always here to support you in creating the perfect aromatic environment for your space.